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This chart outlines
the services offered by Cities Management:
For more information about any of these services, please contact Cities Management |
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Online
Property Management: Cities Management offers state-of-the-art
online property management services through 
including
• Online Maintenance Requests
• Online Status Updates
• View Individual homeowner accounts
• Emailed property newsletters
• Emailed problem resolution
• 24 x 7 Immediate Response System
• Instant Board and Homeowner Communication
• Discounted Vendor Services for CM clients
• Group Buying Advantages for Property Products
• Online Insurance Claim Reporting and Status
• Plus Much, Much More! |
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In-house
client service call center: Cities Management will act as the
communication contact for all homeowners. All concerns would be received
and disbursed in writing to the Association Manager or a respective
committee or board appointee. An example would be a maintenance concern
which could be emailed, faxed or mailed to the Association Manager
or to one member of the Board who would in turn contact the desired
vendor. |
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Emergency
On Call Services: Cities Management will act as back-up for
your emergency or after hours calls. |
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Consulting
Services: Cities Management will provide advice and conult with the Board on any
operational and business issues. |
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Financial
Statements: Cities Management will develop complete financial
statements tailored to the specific needs of your association, including
receiving and depositing association dues, disbursing funds, tracking
delinquencies and providing monthly financial statements. Your monthly
financial statements will include: income and expense statement, balance
sheet, budget variances, check register, transaction report, bank
statements, investments and bank reconciliations. Statements may be
prepared in the accrual or cash method of accounting. |
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Check
Preparation: Cities Management will prepare your checks for
payment of invoices for services and contracts. |
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Automated
Electronic Payment: Cities Management works with First Capital
Bank, our preferred vendor, to provide automated debiting of funds
from a specified account for payment. |
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Accounting
Records: Cities Management guarantees that accounting records
will be maintained in a professional orderly manner and open for inspection
at any time at the Board's discretion. We welcome internal audits
by the treasurer anytime. |
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Audit/Review:
Cities Management will assist with your audit/review process. |
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Budget:
Cities Management will aide you with your budget preparation
each year. A budget draft will be prepared for the board to review
and approve prior to implementation. |
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Disclosure
Statements: Cities Management will prepare all disclosure statements
on behalf of the association. The fee for this service should be paid
by the owner selling or refinancing their home. |
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Board
Training: Cities Management will provide opportunities for
development and training of Board members. |
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Collection:
Cities Management will appear in conciliation court on your
behalf for delinquent accounts. If interested, please inquire about
the cost for this service. |
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Late
Notices: Cities Management will prepare and mail late notices
to homeowners delinquent in the payment of their account. These
notices will be in accordance with the Association rules or By-Laws
as to the date mailed and the late fee charged and done in compliance
with the Fair Debt Collection Act. |
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Coupon
Books: Cities Management will prepare the necessary information
and order coupon books. |
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Tax
Preparation: Cities Management will cooperate with your tax
consultant and or auditor if necessary. We can prepare your year
end taxes. Please inquire for details. |
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Local
Government Liaison: Cities Management will act as liaison to
governmental agencies, local government, public agencies and their
agents. CMI will also advise the Association of legislative issues
important to your business. |
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Facilitate
Audit/Review Process: Cities Management will coordinate and
assist with the audit/review process. |
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Rules
and Regulations: Cities Management will develop, recommend
and implement rules and regulations appropriate for your community. |
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Attend
Board Meetings: Cities Management will attend your board meetings
either to facilitate the meeting process or just as an observer with
follow-up comments. |
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Committee
Structures: Cities Management will advise and aid in forming
committees. |
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Liaison:
Cities Management will act as liaison between the board and homeowners.
CMI will provide communication when required. Cities Management will
also act as liaison between board and vendors. |
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Management
Reports: Cities Management will provide comprehensive packets
for board meetings. |
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Service
Recommendations: Cities Management will make recommendations
for service providers and vendors. |
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Annual
Meeting Notice: Cities Management will prepare and distribute
annual meeting notice and coordinate meeting arrangements. |
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Meeting
Preparation: Cities Management will prepare agendas along with
the president and prepare board meeting packets. |
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Inspections:
Cities Management will regularly inspect your property. |
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Legal
Liaison: Cities Management will act as liaison with legal counsel. |
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Investments:
Cities Management will advise on resources for investments of reserves
and savings. |
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Experience:
Cities Management will bring it's experience and knowledge to provide
an on-going resource for the board and the association to aid in the
preservation of property and the lifestyle of your owners. |
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Representation:
Cities Management strives to represent the interests and goals of
you --the owners (the Association), and to provide the best service
possible. |
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Bids:
Cities Management will solicit bids on behalf of the Board of Directors. |
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Minutes:
Cities Management will distribute minutes of meetings or newsletters.
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Homeowners
Manual: Cities Management will help develop a homeowners manual
for your association. |
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24
x 7: Cities Management will provide 24 hour answering service
to all clients for association related emergencies or homeowner emergencies. |
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Maintenance
Service: Cities Management will provide maintenance service
as necessary and as directed by the board of directors for common
areas. |
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Reserve
Study: Cities Management will aide in the selection of a Reserve
Study Vendor Specialist for your reserve study and then implement
and monitor your long range plan. |
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Payroll
Preparation: Cities Management will contract with a payroll service for any association employees. |
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Insurance
Management: Cities Management will advise you on proper insurance
format and procedures for the management of your insurance policies. |
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Insurance
Claim Resolution & Property Restoration: On a contracted
basis, Cities Management will provide insurance claim resolution
and property restoration services. As insurance claims specialists,
here are some of the services we provide:
• Written reporting of the claim in accordance with your association
policy.
• Informational letter to let you know how the process will
work.
• Clear advice in dealing with your homeowner insurance company.
• Immediate homeowner assistance in the case of an emergency
loss.
• Professional restoration companies ready 24 hours a day to
"clean-
up" and secure your home from further damage.
• Contact with the insurance company adjuster representative.
• Inspection of your home and written estimate of repairs.
• Negotiation with the insurance adjuster to make certain all
repairs
are included.
• Selection of appropriate professional vendors to complete
your work.
• Work completed to your satisfaction, final payment made and
lien
waivers collected.
There is typically no cost whatsoever to you or your association.
Recognizing the complexity of the process, the fees are typically
paid by the insurance company. The cost of our services is over
and above whatever the repair costs are, so rest assured that they
will in no way decrease the amount allowed for your repairs. |
