1. What services does the management fee cover?

2. Who do I call if there is an emergency?

3. What is the role of the Board of Directors as it relates to a management company?

4. What is the cost of the management services?

5. What do our dues pay for?

6. What do we pay you for?

7. If we hire a management company, who makes the decisions?

8. How does accounts payable work?

9. Is there a charge for resale disclosures?

10. What "extra" charges will there be over and above the management fee?

11. What is the relationship between Cities Management, Senearthco and

      Under Construction Services, Inc?

1. What services does the management fee cover?
The specific services included in the management fee are determined in the management agreement, or contract. There is a listing of our services available on our website under the heading "service offerings". The management fee is determined by the services requested.

2. Who do I call if there is an emergency?
Cities Management offers 24-hour emergency service to all their clients - both for association related emergencies as well as issues that may come up in your home that may not be covered by your association. We are only a phone call away - with a live person on the end of every call.

3. What is the role of the Board of Directors as it relates to a management company?
The role of the board of directors is dictated in your governing documents. The officers have specific responsibilities as the president, treasurer and secretary specifically. With respect to the management company the board of directors interacts with the association manager on a regular basis; presides over all meetings; and most importantly retains decision-making control.

4. What is the cost of the management services?
The cost of management services is based on the level of service that the board of directors wants and contracts for. The cost will be based on size of community; services rendered; number of meetings, etc. The management fee is negotiated between Cities Management and the board of directors.

5. What do our dues pay for?
Your association dues (sometimes referred to as "assessments" or "fees") are based on an annual operating budget for the association and set by the board of directors based on that budget. The fees cover the annual operating expenses as well as long-range expenses. The operating budget includes items such as lawn care; snow removal; insurance; taxes; utilities; management fees; maintenance and much more.

6. What do we pay you for?
A management company is paid for the experience, knowledge and understanding of the inner workings of a homeowner association. Also for providing critical resources to associations that promote the preservation of the property and the hassel-free lifestyle of the homeowners. On a day-to-day basis the management company is responsible to maintain the on-going administration of the operations of the property owned by the association and provide financial and administrative services.

7. If we hire a management company, who makes the decisions?
The board of directors always retains the control of making decisions. It is the responsibility of the management company to gather any and all information necessary to give to the board so that the board can make well-educated decisions. Upon request the board may ask for input and advice, along with a recommendation from the management company.

8. How does accounts payable work?
All invoices will be directed to our office for processing. The associations' invoices will be approved for payment by the association manager, with any non-recurring invoice that is questionable being discussed with the board of directors prior to payment. Upon request, invoices can be scanned and electronically sent to the treasurer for approval. Once the association manager has approved the invoice for payment electronic checks are cut and signed by an officer of Cities Management.

9. Is there a charge for resale disclosures?
Yes, there is a charge for processing requests for documents for both resale purposes and for refinancing. The charge varies based upon the requested documents. The charge is always paid for by the homeowner not the association. These documents are legally required by statute and not part of association business.

10. What "extra" charges will there be over and above the management fee?
The only extra charges that the association will incur would be any out of pocket expenses that the management company has that directly involve the association. Examples of extra charges would be postage and photocopies. There are very few additional charges over and above the management fee and all are set forth in the management agreement.

11. What is the relationship between Cities Management, Senearthco and Under Construction Services, Inc?
All three companies are legally separate corporations but have common ownership. The management agreement specifically discloses these relationships. The management agreement will be executed between the Association and Cities Management. SenEarthCo is a web based tool that is available free of charge to all Cities Management clients. Under Construction Services, Inc. is a licensed general contractor in the State of Minnesota and is available for maintenance and constructions related projects at the discretion of the association manager and the board of directors.